RETURNS:

If you want to exchange or return your product because it is not to your liking:

Under dictated by Law 47/2002, of December 19, amending the Law 7/1996 of 15 January, of the Retail Trade, for the transposition into Spanish law of Directive 97/7 / EC on distance contracts and adapting the law to various EU Directives we must be noted that as indicated by its Chapter II Distance Selling Article 44 45, on the right of withdrawal. The buyer shall have a period of 8 working days to return your merchandise. This right does not entail the imposition of any penalty, if the purchaser may well be required to take over the direct cost of returning the product to our company (shipping).

This right of withdrawal does not apply on goods made to the consumer's specifications or clearly personalized or which, by their nature, can not be returned.

To return your merchandise must package it in the original packaging.

A copy of the invoice you receive when recepciona your goods must also be included in the shipment. Once received your shipment in 48/72 working hours you will receive refund of your invoice less the shipping

The easiest way is to request a refund by emailing us at info@alep.es with the subject: Request for Return and your order number and / or invoice, indicating:

Person who placed the order, email with the order, telephone order or invoice number and reason for the return was made.

If your product proves defective or breakage caused during transport:

You must contact us within 48 business hours of receiving the shipment. To return your merchandise must package it in the original packaging.

A copy of the invoice you receive when recepciona your goods must also be included in the shipment. Once received your shipment within 24/48 working hours you will receive refund of your invoice less the shipping.

PAYMENTS:

The payment methods we accept the alep.es page are by bank transfer, credit card and paypal iupay. These payment methods are totally safe.

SHIPPING:

  

Zone 1: France, Germany, Italy, Belgium, UK, the Netherlands, Luxembourg and Austria

  Zone 2: Poland, Czech Republic, Denmark and Switzerland.

  Zone 3: Sweden, Ireland, Slovakia, Slovenia, Romania, Lithuania, Latvia, Estonia and Finland

  Zone 4: Croatia, Serbia, Norway and Bulgaria

  Zone 5: Grace and Turkey

* For orders of more than 40 kg contact us via phone +34 956 723 576 or email info@alep.es
Cookies
The Web site uses "cookies", small files that are downloaded to the computer user to control the flow of movement for the content that make up the Web site and thus provide a better, more personalized service are used.
The cookies used can not read data off user's hard disk. In the event that the user wishes to prevent the generation of cookies, you can select the appropriate option in your browser.